Patient Registration Information:

First Time Patient Registration
New patients must register at the Outpatient Registration desk prior to visiting the Total Joint Center for the first time. We suggest that you arrive 20 - 30 minutes early for your first appointment to allow enough time to register. The Outpatient Registration desk is located on the lobby level of the Hospital in the Pierotti Pavillion. Simply look for or ask to be directed to the Outpatient Registration desk.

Surgical Patient Registration
Surgical patients must register at the hospital's Admissions Office prior to surgery. An appointment for you to complete this registration will be coordinated for you by the Total Joint Center during your pre-operative visit. The Admissions Office is located off the main lobby of the hospital.

Updating Registration Information
Accurate patient information is essential for correctly filing claims and generating patient schedules, physician's letters and account statements. Therefore, please inform our registration staff or Total Joint Center staff whenever there is a change in your health-insurance coverage, mailing address, phone number, emergency contacts or local address while at the center. It is the your responsibility to provide this information in a timely manner. The filing of your insurance claim depends on your starting this process with our Registration staff when you arrive at the Total Joint Center.

The hospital has a staff of Patient Financial Advisors available to answer your questions about insurance and billing. In addition, the Total Joint Center is available to assist you.

• Patient Financial Advisor - (415) 353-6140
• Total Joint Center - (415) 353-6380

Correspondence Address:
Patient Financial Advisor Office
Saint Francis Memorial Hospital
900 Hyde Street
San Francisco, CA 94109
(Please include your account/guarantor number with correspondence.)

Payment Address (Facility or Hospital charges only):
Saint Francis Memorial Hospital
P.O. Box 7726
San Francisco, CA 94120-9940