Insurance and Billing
This information is provided to help you with the insurance and billing questions you might have related to your visit to the Saint Francis Orthopedic Institute.
Insurance Plans Accepted:
Saint Francis Memorial Hospital accepts the majority of insurance plans available. Plans accepted vary for each physician, however special arrangements may be made if your plan is not accepted by the physician of your choice. For more information please contact us and we will be happy to answer your specific questions.
Pre-Certification: Certain services may require pre-approval from your health insurance company before they can be performed. Learn more about pre-certification requirements.
Who to Contact with Your Insurance and Billing Questions:
The hospital has a staff of Patient Financial Advisors available to answer your questions about insurance and billing. In addition, the Orthopedic Institute staff is available to assist you.
- Contact a Patient Financial Advisor by phone: 415-353-6140
- Contact the Saint Francis Orthopedic Institute: 415-353-6380
- Correspondence Address: Patient Financial Advisor Office, Saint Francis Memorial Hospital, 1199 Bush Street, Suite 300 San Francisco, CA 94109 (Please include your account/guarantor number with correspondence.)
- Payment Address (Facility or Hospital charges only): Saint Francis Memorial Hospital, P.O. Box 7726, San Francisco, CA 94120-9940
To obtain payment information concerning doctor visits, surgery, uninsured and self-pay patients and Medicare patients please visit our Payment Information page.
First Time and Surgical Patient Registration:
Patient registration is required for first time and surgical patients. For details about patient registration, please refer to the Patient Registration page.
Workers' Compensation: If your problem is covered under a Workers' Compensation claim, it is necessary that your have full claim information and prior authorization from the insurance carrier before your office visit. We will need your: claim number carrier name and address date of accident employer information
Personal Injury Claims: If your problem relates to an auto accident or other insured injury, please let us know. Payment is due at the time of service, and we will provide the necessary paperwork for you or your attorney. We do not accept liens.
Disability Forms: We will fill out your disability forms. Please allow five (5) days in order to research the required information and complete the forms.